For most people, especially in the call center industry, you will be surprised at the premium that they put in the words that they make. The harder or high falutin your word is the better. To them it is an act of trying to impress your foreign boss or clients since you are equipped with deeper vocabulary or meaning. Sadly, that is not the case.
Most senior call center agents make it a requirement since they believe it is a sign that they are professionally ready for the job. But I beg to disagree. It is not always the case. In fact, while foreigners love to hear it, the bottom-line is do they understand it? Simplicity in diction is always the best of the two since in communication, do remember that understanding the message is still the main objective.
The bosses or your clients for that matter will not admit it. But while technical words may be used, ask yourself if they appreciate it. Normally you would only get a smile or smirk from them but overall, they may not understand what you are trying to get across.
A lot of people who have become team leaders in call centers like Sykes Asia think that this is impressive. Being a former executive and politician, I could not help but laugh at how people try darn hard to get complicated words to make an impression. I hold a higher education than these guys (most of whom I believe are not graduates), and yet while I can choose to use such high falutin words, I don’t!
I have dealt with foreigners and the simpler you communicate with them the better. In transactions, it is all about understanding and not about using words which you have to look at the dictionary. Using high falutin words (majority of which I bet they don’t even understand if asked what it meant) is impressive but defeats the purpose of effective communication.
Diction is different from deeper vocabulary. Try not to impress you boss or clients with the use of high falutin words. They may just ask you what it means and you may not even be able to describe it instantaneously. So who will look sheepish in the end? The last thing you would want is to be laughed at and believe me, they do!
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For majority of employees today, chances are your first job would be situated in the cubicles of company offices. While some may find it exciting and challenging, there are other workers who don’t want to get pinned down to the office.
People who want to be on the go are often suited for sales and marketing jobs. In short, they want to be able to move anywhere, interact and do business
Also, these people can also look at starting a business and being their own boss as an alternative. While it is risky, especially if you are a new graduate and totally have no idea on how to manage a business, it would be best to take it slow and get advice from family or friends before deciding on an entrepreneurial job.
One thing about becoming an entrepreneur is that once you eventually decide to work for a company, you don’t have work experience to show. This is important these days and considering that age is another factor, consider the fact that no company wants to hire elders to do new staff position jobs. There is simply a lot of new graduates that are looking for a job with advanced knowledge to boot.
So, you have an interview. Now, the question is what do I wear to the interview? Appearance is very important part of your interview and the first impression is the most important one as it counts about half of the job interview success.
There are very important steps to follow before, during, and after your interview. The first step is to know a little about the company with which you have an interview. It shows initiative and enthusiasm to want to learn about the company before hand. The second step is on the day of the interview. You must be dressed appropriately, clean, neat and well groomed. The last step is the interview. Arrive early and check yourself in the restroom and make sure your clothes are not wrinkled, or hair is messed up. It is time to enter the office. State your name clearly, shake his or her hand firmly, make eye contact and thank the interviewer for the opportunity to meet with him or her.
Tips on Dressing for the Interview
Men:
- Wear a neutral, dark blue, gray or brown color suit and sport jacket with trousers to match.
- Tie is important and should compliment your suit.
- Black or brown leather shoes if possible, clean and polished.
- Nails trimmed, neat and clean.
- Beard should be clean, neat, combed and trimmed.
- Hair clean and brushed.
- Use cologne sparingly.
Women:
- Wear a classic navy, black, dark green, dark red, burgundy or gray colored suite, or a simple dress with a jacket. Do not wear prints or stripes. Be conservative. Wear something that does not wrinkle easy.
- Stockings are a must and should be natural or beige color. Bring an extra pair with you increase you get a snag, rip or tear in them.
- Shoes should be leather and a color that matches the outfit you are wearing. No open toes, high heels or sneakers.
- Trim fingernails and wear clear nail polish. Simple jewelry, a wedding band and ring are acceptable.
- Use moderate hairspray, perfume and makeup.
- Hair should be styled and kept away from the face.
- Make sure teeth are brushed and you do not have bad breath, dandruff or body order. That goes for you men too.
- Take a briefcase. Women no purse or bags, please.
If you follow the steps above, use common sense and you should be fine and make a good impression on your future boss!
Technorati Tags: job_interview, interviewer, first_impression, boss, clothes, restroom, eye_contact, common_sense
