Samuel Johnson, an English writer wrote that, “Self-confidence is the first requisite to great undertakings.” It is in fact the master key of effective leadership.
Any individual can have self-confidence through time and through acquired experiences. But, this can be achieved only with sincere determination and discernment to improve and be developed.
Here are some pointers to consider on how to become a confident leader.
- Be sure that when a difficult task is assigned, it can be accomplished correctly, accurately and delivered on time.
- Continuously acquire new knowledge and skills through reading good materials (books, magazines, bulletins, etc.), through trainings or seminars and learning from experts.
- Be capable of providing the necessary guidance and training to subordinates in order to excel in their jobs.
- Should there be some setbacks or problems, be courageous and be flexible to rebound to normal self at once.
- Regard problems as challenges and opportunities for growth rather than trouble.
- Do not be upset when criticized instead regard the criticism in a positive manner.
- Have positive feelings about the most skilled and intelligent people instead of feeling being threatened.
- Have a positive outlook on chosen career and anticipate promotion or advancement in the near future.
- Project like a confident leader in the manner of walking, talking and in appearance.
- Maintain good health, have enough sleep to avoid irritability on committing mistakes at the workplace.
- Consider the value of time as the most precious owned asset.
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21
Aug
Posted in Business, Business Administration by Damien |
One of the challenges encountered by every manager is dealing with employees’ personal problems. While the manager makes sure that the subordinate is capable of performing the assigned tasks, he must also avoid getting involved in any arguments or conflicts related to the personal life of the subordinates.
A manager can still manage to handle a troubled subordinate with sympathy and encouragement while making sure that the objectives and the company’s best interest will still be the focus.
Martin M. Broadwell, trainer and educator from Georgia suggest some approaches to managers on how to maintain balance in handling a scenario that will cause embarrassment to the employee or violate working relationship.
The first step the manager has to do is to specify the differences between the company working standards and the subordinate’s actual performance. Then ask what action should be initiated to improve performance. This is the moment wherein the manager gives opportunity to the subordinate to disclose the problem, may it be personal or work related. The subordinate should feel the manager’s sincerity to listen without imposing.
As such, any employee who feels the sincerity of his manager’s concern and willingness to help may be encouraged to reveal the problem.
The next step is to determine the kind of problem the subordinate disclosed. If the problem is personal, it is best to refer the subordinate to experienced individuals who is an expert in handling the identified problem. If the problem is about poor performance, a receptive manager can bring back the employee into performing based on standard through support and guidance.
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One objection that every salesperson encounters every now and then is the customers’ complain about price. This is one great challenge for a salesperson in making a deal to be able to bring in sales that is profitable to the business.
The following can help avoid some traps and be able to manage the buyers’ objections about price.
- When dealing with customer, be certain that there is a genuine need that the product or service can complete.
- When making a deal, make it clear to the customer that the company put up only reasonable mark-up for the product or service for profit.
- Always check the motive and reputation of a price shopper to ascertain that he is not a price cheater.
- Make sure to always coordinate with the head office to determine level of authority for any price negotiation.
- Communicate to the management any buyer’s reaction about the price of the product or service which may serve as basis for determining price competitiveness in the industry.
- Make sure to have all the necessary information at hand that can prove the price competitiveness of the product or service to price shopping buyers.
- Demonstrate and convince the buyer that even if the product or service offered is more expensive, it is of high quality and in the long run, the cost will be less.
- Be ready with ideas or suggestions that will convince the customer to buy and pay the goods.
- Mention some happy and profitable customers doing business with the company as an evidence of the quality of the products being sold.
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“Do not talk too much instead, listen for a change.”
According to communication experts, a sales person spends 40% of his time listening, and because of slow listening skills, only about 25% of what was heard during a conversation is retained.
There were testimonies issued about the advantages for having effective listening skills particularly on career advances. The following are some tips on how to be an effective listener.
- Make it a point to look for a place where there is no any kind of distraction when an important matter has to be discussed.
- Make sure to have a clear mind before listening to an individual with concern, suggestion or idea.
- Beware of concentrating more on planning what to response than what the person is saying.
- Make the speaker feel that what he is to say is important.
- Consider the speaker’s purpose and objectives when evaluating the fact and accuracy of what was heard.
- Lay aside any personal biases against the speaker when evaluating what the person is trying to communicate.
- Face the speaker to avoid problem on listening.
- In order to understand what the other person is saying, listen with the eyes and with the ears. Meaning, listen attentively.
- Be available to listen, to concentrate and to understand any grievances or ideas the subordinates may have to express at any given time.
- Always verify what was heard for clarity and help the speaker to focus on the subject matter, before making any decision.
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With his credibility severely tarnished by a sexual harassment case, CEO Mark Hurd has stepped down from his position as HP CEO. Hurd is being charged with sexual harassment, a probe which showed he had a “close relationship” with a former HP contractor who received improper payments.
Hurd, 53 and married, was brought into the sexual harassment issue when one of HP’s former contractors revealed she had a close personal relationship with the HP CEO.
While the investigation did not find any violations of sexual harassment, it did find violations to HP’s standard of business conduct. Hurd had filed “numerous” inaccurate expense reports that compensated or reimbursed the woman for around $20,000 during a 2 year stretch.
Hurd came into HP in 2005 and stands to receive $12.2 million upon his separation. Cathie Lesjak, the company’s Chief Financial Officer, will act as the interim CEO until the company finds a suitable replacement for the disgraced Mark Hurd.
Via
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