Health plan law on appointments takes effect Jan. 17

Posted by: Doctor Medical  :  Category: Health News

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STOCKTON – If you’re a health plan member, a new state law taking effect Jan. 17 should mean you’ll be able to get doctor’s appointments sooner.

The law was approved a year ago and gave health plans the past 12 months to develop a proposal for compliance with the various time standards, receive approval from California regulators and implement the new rules.

In general, when health plan members call for an appointment at any time 24 hours a day, seven days a week, their call will be screened by a qualified health professional to determine the urgency.

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If you have a problem with your health plan, contact the California Department of Managed Health Care at (888) 466-2219 or visit dmhc.ca.gov.

This triage service must respond to a member’s call within 30 minutes, informing the caller of the length of wait for a return call from the medical provider. The health plan’s customer-service representative must respond to a member’s call within 10 minutes during normal business hours.

The regulations specify that the usual waiting time for appointments will be:

» Within 48 hours of a request for an urgent-care appointment for most services that do not require prior authorization.

» Within 96 hours of a request for an urgent appointment for services that do require prior authorization.

» Within 10 business days of a request for non-urgent primary-care appointments.

» Within 15 business days of a request for an appointment with a specialist.

» Within 10 business days of a request for an appointment with non-physician mental health care providers.

» Within 15 business days of a request for a non-urgent appointment for ancillary services for the diagnosis or treatment of injury, illness or other health condition.

While the law sets these time frames, health care providers can be flexible in scheduling appointments if a longer time frame is appropriate for the member’s health, according to the state Department of Managed Health Care, the agency that regulates health plans.

San Joaquin County’s largest health plan, covering approximately 40 percent of the county’s insured population, said it is prepared to meet the new standards.

“Kaiser Permanente has worked diligently over the past year to ensure that we will be compliant with California’s new timely access law. We are ready for implementation of the provisions of the law that take effect in January and prepared to meet these requirements,” Kaiser said in a statement issued Thursday.

The law requires that it must be noted in the health plan member’s record that a longer waiting time will not be harmful to the health of the member. If timely appointments are not available in geographic areas with provider shortages, a health plan must refer enrollees to available and accessible contracted providers in neighboring service areas.

In the case of a preferred provider network, the plan must help enrollees locate accessible providers. The new rules place the burden of compliance on the health plan, not the doctor. A health plan must ensure that it has contracts with a sufficient number of doctors in each geographic area to serve its members. This means that plans must have a strong and varied provider network to enable appointments to be made within the specified time frames.

“While these regulations are not a cure-all for what ails health care, they are a big step forward in improving quality of care by shortening the time a California HMO patient has to wait to see the doctor,” managed health care Director Cindy Ehnes said.

“It’s important to note, however, that we are not putting doctors on a stopwatch. The burden of complying with the access standards is on the health plan, not the doctor.”

Contact reporter Joe Goldeen at (209) 546-8278 or jgoldeen@recordnet.com. Visit his blog at recordnet.com/goldeenblog.

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Health Gets Social in 2010

Posted by: Doctor Medical  :  Category: Health News

The health care reform bill has provided a new opportunity for all kinds of health organizations to improve communication and outreach to patients. While 2010 was just the starting point, the legislation will impact all facets of the industry, with more than 30 million people in the U.S. given access to health care outside of our hospital emergency rooms.

As this reform takes shape, the online search industry will discover opportunities to impact not just access to health care services but cost and quality dimensions as well. And in the coming year, the role of social media in search results across these three dimensions will influence how health organizations attract and treat patients.

Access

Search has long been the entry point to the Internet and most of the services that consumers can access online, and in the last year, social media has taken a central role in helping people find and obtain the right resources.

Multiple platforms combine social media and search, creating a new distribution channel to speed the flow of information to consumers — and both are imperative in providing a great health care experience online. Where social media may house the relational links and content, search provides access to that experience.

Traditionally, health care recommendations have been based on word-of-mouth. Access to health care information centered on our friends and family network; we relied on our mothers, family caregivers, and friends to provide care and health recommendations.

This tradition of word-of-mouth health care has driven people to leverage the same trusted associations online as well. Today, people live further from home, and are more isolated from friends and family when managing health issues.

Social media creates a new “friends and family network,” creating an “extended friends unit” and expanded relationships that provide consumers with even more access and information than ever before.

In 2011, social media will bring some help to the set of challenges the health care reform will bring, including the inevitable primary care and specialty doctor shortages that may hinder access in some parts of the country. The American Academy of Family Physicians now predicts that America will be 40,000 primary care doctors short by 2020.

Social media-based search will help people identify alternatives through “network” referrals; already there are a host of search-based applications that can help you do this such as Healthline.com’s DocSearch. These channels can help alleviate the strain on our health care system by providing answers to common questions and access to doctors or their alternatives, such as physician assistants and nurse practitioners, and at different locations such as retail-based clinics and clinics on wheels.

Quality

Does leveraging the Internet instead of always relying on a one-on-one interaction sacrifice quality of the health care we receive? Quite the contrary.

Quality in health care means different things in different contexts, and to different people, and it doesn’t always relate back to the actual services provided to a patient.

Today, we know that doctors are short on time and long on demands, and patients can no longer (and maybe never could) afford to waste time in an office visit starting from ground zero with an initial evaluation — only to return days later to dig deeper.

Moreover, patients are hesitant to ask the doctor such basic questions as “Who’s the best provider for my condition? What are my treatment path alternatives? How does my health background and personal preferences influence how the prescribed medication(s) affect me?”

Patients will need to be prepared to ensure a quality cost-effective visit with their providers by leveraging their own “self-care” that the Internet provides. Instead of spending the majority of one’s visit discussing basic problems and needs — only to leave the office with a host of new questions and concerns — social media will enable patients to come to the doctor prepared and educated on their condition or ailment.

Within social media, questions and answers can be posted and distributed to the entire community in one fell swoop — taking health care from a one-to-one experience to a “one-to-thousands” experience. And, while the infinite amount of information on the Internet gives new meaning to the phrase “check your source,” patients are able to then leverage their personal physician’s insight and expertise and their own knowledge to get the most relevant information for their personal condition.

The end result we hope to see in 2011? A quality dialogue between patient and doctor, a lightened load on our system, and an informed patient who is a party to his or her own personal health outcomes.

Websites such as Organized Wisdom, MedHelp, and the newly launched Sharecare are focused on providing answers to specific health questions.

One question I often receive is “how do patients know where to start when searching on their condition?” Here’s where the cross section of social media and search becomes even more important.

The search box can often be an intimidating place for people just looking to start the information quest on their particular ailment or condition. When searching for a common symptom, search engines like Google or Bing don’t tell you what the best result is for you, and the list of results is often too long to comb through.

Additionally, the automated algorithms relied on by search engines enable companies to manipulate their ranking through search engine marketing. This means that the most marketed result may come up first, rather than the most accurate.

Next year, the use of “smart answers” will become more prevalent, as social media channels like Facebook and Twitter are gaining traction within the health care community because of the framework they provide in guiding search queries and information retrieval. We’re seeing a rise of health tips on these social channels, like the “Top 10 Paths to Better Sleep Health” or the “Top 10 Allergy Triggers,” being distributed quickly and widely. Social media helps to filter out the inaccurate data, an issue only magnified when it comes to health information.

Social media will also contribute to better personalized health. With many search engines it also becomes difficult to find information personalized to small subsets of the population, and social media is helping people with the same condition connect and share stories, experiences and recommendations. These trends are leading consumers to social media channels more often, where they get valued information from friends or associates, who may have a more informed understanding of what is right for their needs.

Cost

We all know that health care comes with a big price tag, particularly as the number of Americans with chronic disease grows.

Expanded access to health care services will also increase pressure to contain overall health care costs. Health care reform is betting that increased provider and health plan competition and accountability combined with new cost control regulations will improve the overall cost equation.

This bet has a lot of risk. The risk can be reduced by having health care professionals and patients actively discuss cost effective treatment options. Advances in searching for trends across the vast social media content world may be the tool for improving doctor /patient dialogue on cost.

Health content in social media has reached 10 billion pages, and is increasing at a rate of 40 percent per year. Companies such as First Life Research, in collaboration with Healthline, are mining this vast reservoir of knowledge to determine drug effectiveness.

What’s Coming?

As patients become better informed through social interactions online in the coming year, they should make better informed, most cost-effective decisions. Social channels are increasingly becoming a support system for people with like conditions, and providers and insurance companies will begin to join specific groups to pitch their services or products, and offer themselves as an authority on the topic to help in the dialogue.

Smart providers will figure out how to leverage social media to educate and influence patients in order to improve patient satisfaction and outcomes.

The Internet has become a beacon of information and influence: the good and the not so good. And, while misinformation may be prevalent online, social media has provided a new forum for patients and providers alike to look to friends and family to unearth the best information and weed out the worst.

In 2011, we need to embrace these information channels to provide the best, most relevant, and most accurate information, and encourage patients to embrace their health and personal health outcomes.

After all, with access to both health care and information on the rise, shouldn’t we try to get healthy by getting more social?

Contact Dean Stephens
Articles by Dean Stephens

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Dean served four years as CEO and president of Intermap Systems Inc, the company that became Healthline. He converted the original content portal company into a taxonomy-based search engine that today forms the intellectual property foundation for the Healthline platform. Dean was instrumental in gaining early market adoption of this technology into Merck, Tenet Health Systems, and PacifiCare, among others.

Prior to Healthline, Dean spent thirteen years at Deloitte Consulting, where he was the partner in charge of the customer relationship management service line for Deloitte’s world-renowned healthcare practice. At Deloitte his clients covered the full spectrum of healthcare and included CIGNA, Kaiser Permanente, the Providence Health System, the VHA, the US Dept. of Health and Human Services, Sutter Health, Regence, Dean Health System, and many Blues plans, medical groups, hospitals, and life science companies.

Dean has degrees from Dartmouth College and the University of Washington. Dean and his family enjoy healthy doses of food, wine, and the outdoors.


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New Congress and Health Care: Rocky Road?

Posted by: Doctor Medical  :  Category: Health News

New provisions under the health care law will roll out starting Jan. 1, but the the debate over health care reform is far from over as lawmakers in both chambers craft ways to tweak the controversial legislation.

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In the Senate, an unusual alliance has formed between Sen. Ron Wyden, D-Ore., who voted for the health care legislation, and Sen. Scott Brown, R-Mass., whose election to the late Sen. Ted Kennedy’s seat nearly derailed the law.

The two senators are crafting a plan that would allow states to opt out of the Affordable Care Act if their programs meet the standards of the federal health care law and do not add to the deficit.

It’s designed to throw a bone to conservatives who want to repeal the law. But rather than give states all the power to make their decisions, states would still have to meet guidelines set by the federal government, even if they don’t want to carry out the new law.

Wyden and Brown have hailed their work as a sign of bipartisanship. There’s little so far to indicate whether others are on board, but the two senators’ effort has kicked off a debate that has simmered underneath the surface in the Senate.

“I see the potential for all sorts of shifting alliances in the Senate. I think people have paid attention to the Brown-Wyden bill. I think that’s less a policy issue and more an opening bid on the politics, if you will,” said Ed Haislmaier, a senior research fellow in health policy studies at the conservative Heritage Foundation.

“From a policy perspective this is very very small,” he said. “What it is is the first tentative step on both sides, but it becomes a nucleus that you can then widen the circle.”

State governments across the country, from Arizona to Florida, argue that the law impinges on their sovereignty and adds a burden at a time when they’re already struggling with budget deficits.

Supporters of the Wyden-Brown plan say giving states authority is crucial to improving the health care system.

“To impose Arizona’s value system on Massachusetts will be traumatic,” and vice versa, said former Human and Health Services Secretary Mike Leavitt.

Virginia faced the first victory in this battle when a federal judge ruled earlier this month that the health care law violates states rights. A similar 20-state law is pending in Florida.

As senators work out ways to tweak the health care law, incoming Republican freshman in the House of Representatives vow to take a vote to repeal the Cass, even if only for symbolic purposes, since it’s unlikely to pass in the Senate and can ultimately be vetoed by President Obama.

“Repeal and replace continues to be what the Republicans have committed themselves to,” Rep. Bill Cassidy, R-La., told ABC News. “We are not naive. We know the president will most likely veto the bill to repeal the whole piece. But on the other hand, there are some things that are so onerous that quite likely they can be repealed piece by piece.”

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More health reform changes are on the horizon

Posted by: Doctor Medical  :  Category: Health News

More health reform changes are on the horizon

Friday, December 31, 2010

By Cindy Kibbe


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From medication discounts to postings of calorie counts, several key components of the massive Patient Protection and Affordable Health Care Act, signed into law last March, that take effect in 2011 will have an impact on New Hampshire employers and workers.

Nutritional labeling

An update to the Federal Food, Drug and Cosmetic Act, a provision in the Affordable Care Act requires restaurant chains and vending machine operators of 20 or more units to “disclose in a clear and conspicuous manner” the calorie content of the food prior to purchase.

While condiments like ketchup packets and daily specials are exempt, nutritional information already printed on items may not satisfy the requirement because it often cannot be reviewed prior to purchase.

“Obesity is such an epidemic in this country. Many people simply don’t know how many calories they are consuming,” said Hannah Zaitlin, an attorney with the McLane firm who focuses on health-care matters.

The law is a bit vague on the compliance date, however, saying a ruling will be available by March 23, 2011, which doesn’t necessarily mean restaurants and vending machines need to have their calories listed by that date.

The Portsmouth-based Margaritas Mexican Restaurant chain, which just opened its 21st restaurant in Framingham, Mass., is taking a “wait-and-see” attitude on the new law, said Jaime Forbes, spokesman for the company.

“The NRA, FDA and other regulatory bodies are still figuring out how they will move forward,” he wrote in an e-mail. “Obviously we’ll implement whatever the law requires.”

Vending machine operators are concerned about where they will have to put the calorie information, not to mention how to obtain it.

“This is daunting,” said Michael Cadieux, owner of Cadieux Vending of Auburn. “I’m not sure how we’re going to do this. Posters would be all over the entire machine. I haven’t heard anything from the (food manufacturers) either.”

Cadieux is a sole proprietor and services more than 100 machines across the state.

“I’m hoping the chocolate manufacturers and the chip companies get together a booklet we could attach to the side [of the vending machine] or put something up on their website we could download,” said Cadieux.

Workplace wellness grants

Lunchtime yoga lessons in the office will take one step closer to becoming reality at many businesses in 2011.

The federal government has set aside some $200 million beginning through fiscal 2015 for grants to small businesses with fewer than 100 employees to create their own workplace wellness program.

One issue with the grants is that there’s very little information on how to obtain the money.

Jennessa Bissonnette of Workforce Wellness in Concord, a division of Scott Lawson Companies, said her company is wondering what the process is.

“We keep checking, as this is something we’d like to work with our clients on, but there haven’t been any further details released by the federal government,” she said.

The Accountable Care Act does, however, list some general guidelines as to what has to be included – programs must be based on evidence-based research and include health risk assessments, for example.

Changes to tax-free savings accounts

Beginning Jan. 1, 2011, the cost for over-the-counter products like cold medicine and aspirin can no longer be reimbursed through tax-free savings accounts, such as a flexible spending account, health reimbursement account or health savings account, without a prescription.

Insulin and certain other supplies, such as blood sugar testing supplies or crutches, will remain available for reimbursement through tax-free savings accounts.

However, said John Rich, a director and attorney at McLane, Graf, Raulerson Middleton in Manchester who specializes in federal legislation, some of the newly barred products may still be eligible as long as they’re directed by a physician. “You can ask your doctor for a prescription for something like Robitussin and it should be accepted,” he said.

Health insurance exchanges

Grants for developing the framework of “health insurance exchanges” – pools of affordable insurance plans – will become available to states starting March 23, 2011. The plans themselves must be available after Jan. 1, 2014.

“Exchanges are intended for individuals or small employers with 100 employees or fewer as a place to go to get information on plans or purchase a plan,” said Jim Scammon, executive vice president of Granite Group Benefits in Manchester.

The New Hampshire Insurance Department has already received a $1 million grant to begin the process of creating an exchange.

“We are interviewing consultants,” said Leslie Ludtke, health-care policy analyst for the state Insurance Department. “We hope to make a decision by early January.”

Ludtke said the federal legislation has some basic guidelines regarding what has to be included in exchange plans, “but one of the big questions is if they are going to be standardized or not.”

Like many provisions of the landmark Affordable Care Act, the details have yet to be worked out.

The health exchange legislation also says that employers with 51 or more employees must pay a penalty if they don’t offer coverage to their employees – some $2,000 per employee per year, minus the first 30 employees.

For some employers, however, this penalty could actually be cheaper than providing coverage, said Scammon.

And what about workers who don’t qualify for exchange subsidies and are not receiving employer-sponsored benefits?

“Exchange plans aren’t necessarily going to be any cheaper,” said Scammon. “I’m still talking about $500 a month for an individual to $1,400 a month for a family, and now you have to pay the whole cost.”

CLASS Act

An act in its own right, the Community Living Assistance Services and Supports, or CLASS, Act creates a national voluntary insurance program to help employees purchase community living assistance services, somewhat in the same way Medicare taxes are deducted from paychecks now.

Granite Group Benefits’ Scammon said there is still a plethora of questions to be answered about how this provision will be put into practice.

“The legislation suggests that it will be effective Jan. 1, 2011, but there has been almost no work done to create or implement the CLASS program,” said Scammon. “The expectation is that nothing will become available prior to Jan. 1, 2013.”

One positive point about the CLASS Act at this juncture, said Scammon, is that “the discussion is now being raised” about the need for long-term care planning.

Closing the ‘doughnut hole’

Medicare enrollees who reach the end of their Medicare Part D pharmaceutical coverage but who have yet to reach their catastrophic care benefits – a coverage gap known as the “doughnut hole” – will receive a 50 percent discount on covered brand-name prescription drugs and a 7 percent discount on generic prescription medications, beginning Jan. 1.

The provision has a goal of eliminating the gap by 2020.

According to AARP, Medicare Part D benefits typically cover the first $2,800, then members have to pay expenses out of pocket until reaching a catastrophic limit of often greater than $6,600.

“This deductible renews each calendar year, so for some seniors with expensive medications, they can reach the donut hole very quickly,” said Doug McNutt, New Hampshire associate director of advocacy for AARP.

Medicare subscribers should find the process relatively easy, said AARP New Hampshire Director Kelly Clark.

“There are no special actions they have to take to receive the discount,” said Clark. “It should be automatic.”

Malpractice reform grants

Reducing frivolous medical malpractice lawsuits has long been looked at as a way to reduce the cost of the health care.

Beginning in fiscal 2011, some $50 million was to have been appropriated through the Affordable Care Act for five-year demonstration grants to develop, implement and evaluate alternatives to current medical malpractice tort litigation.

In 2005, New Hampshire enacted legislation for screening panels consisting of a judge, a lawyer and a clinician to review medical malpractice suits.

“We do have pre-trial screening panels, called 519-B panels after the statute,” said Scott Colby, executive vice president of the New Hampshire Medical Society. “But to my knowledge, there hasn’t been any applications submitted for grants.”

Form 1099 expansion

One of the more controversial provisions in the health-care reform act is expansion of a reporting requirement on IRS Form 1099, which requires virtually all businesses to issue the form to contractors and corporations for payments of $600 or more for goods and services made after Dec. 31, 2011.

Previously, payments for goods and those made to corporations were exempt.

While this affects payments made after Dec. 31, 2011, “businesses need to start keeping track now” because a job or a purchase could be started in 2011 with the money changing hands in 2012.

There are some exceptions. For instance, purchases made by credit or debit card are exempt, since the banks issuing the cards will send the 1099.

While there is talk on Capitol Hill of repealing this particular provision, policy may trump politics primarily on how to recoup the $19 billion over 10 years this provision is estimated to bring in to help pay for the Affordable Care Act.

Cindy Kibbe can be reached at ckibbe@nhbr.com.

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Jamaican hospital says dead baby not its patient

Posted by: Doctor Medical  :  Category: Health News

The chairman for the South East Regional Health Authority is disputing a police account that a woman threw the newborn girl out the hospital’s second-story window early Thursday.

Lyttleton Shirley said Friday that no babies are missing from the maternity ward or the morgue at Victoria Jubilee Hospital in Kingston.

He said the hospital is auditing a list of all mothers discharged in recent days to help police with the investigation.

Police did not return calls for comment.

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